We are sorry to hear that you would like to return your Dormi Headphones. However, we understand that sometimes these things happen. Before initiating the return, please contact us at firstname.lastname@example.org to see if we can assist you in any way with your concern. As a small business, customer satisfaction is our #1 priority and we will gladly help with any questions you may have. If you would still like to return your purchase, we will promptly assist you and help begin the returns process!
Refund policy: COVID-19 UPDATE: In order to protect our employees and staff from any additional risk, due to COVID-19 we have made the following changes to our return policy. If you are experiencing a technical problem with your Dormi Headphones, you may return them for a full product refund within 30 days from date of purchase. Please understand that for safety reasons we cannot accept returns due to a change of mind at this time. Please include a copy of your receipt and all components of the product, such as the USB cable and chargers. We are unable to process any refunds after 30 days from the date of purchase.
NOTE: Before doing the following, please e-mail us to discuss the reason for your return and ensure proper next steps are taken.
1. Print and fill out the Return Form.
2. Include the product as well as all components of the product (headband, speakers, charging cable, instructions manual, etc.
4. Your return will be processed within 7 days of receipt.
Send us an email at email@example.com. Please check your junk mail folder if you do not hear back in 1 business day. If the question is regarding an order, please include your order information so we help you as quickly as possible.
Call or text 920-312-7330. If we are unable to answer your call, leave us a detailed message and we’ll get back to you as soon as possible!