We offer FREE worldwide shipping to over 150 countries across the globe! To determine if we ship to your country, please enter your shipping address at checkout. 

We have partnered with ShipBob which uses USPS First Class shipping or DHL depending on your location. Usually, shipping takes 2-5 days domestically. International shipments take 7-14 business days depending on location. We are usually able to ship out orders same day or the day after order placement.

At Dormi, customer satisfaction is our highest priority. If a package is damaged in transit, we will re-ship the headphones at no cost to you. For such issues as: package left out in the rain or severe weather, package sent to incorrect address due to incorrect address submitted at checkout, or forwarded packages, Dormi Headphones LLC cannot be held liable. In these instances, it is best to contact your local post office or file a claim with USPS here.

Due to the COVID-19 pandemic, we are trying to minimize returns as much as possible. If you are experiencing an issue with your Dormi Headphones, please contact us directly at support@dormiphones.com and we will do our absolute best to make things right! For more information about returns, please visit our Return Policy page. 

Absolutely! Dormi Original Headphones were designed to be used for sleep, sport, travel, and more. Dormi Dream Headphones were designed with thinner, softer speakers specifically for use during sleep. For side sleepers, we typically recommend Dormi Dream headphones for premium comfort.

Your Dormi Headphones headband is washable after removing the speakers through the opening in the back of the headband. The speakers and electrical components are NOT washable. Please do not forget to remove the speakers before washing the headband. The headband can be hand-washed or machine washed on a gentle cycle. Always lay your Dormi headband flat to dry. Putting it in the dryer can cause unwanted shrinkage. Make sure the headband is fully dry before re-inserting speakers. 

Each set of Dormi Headphones includes an instruction manual that explains how to pair the headphones with your device, adjust volume, change track, and more. To pair the headphones with your device, take the following steps:

1. Fully charge your Dormi Headphones and disconnect from charger.

2. When your headphones are ready to pair, they will flash red/blue quickly. 

3. Open the "Bluetooth" options on your device and wait for it to locate the headband. 

4. Select the option called "Bluetooth Headband" on your device. 

5. When the headband is successfully paired, the light will change to a slowly flashing blue. 

Enjoy your new Dormi Headphones! 

** if you are still encountering issues with pairing your headphones, contact our support staff at support@dormiphones.com or via live chat on our website for assistance. 

Because customs fees vary based on order value and the tax laws of the import country, we are not able to determine beforehand what import duties will be charged on your order. Customs fees are charged by your local government and the importer is ultimately responsible for paying any duty on an import. For more information about UK customs fees, click here. For more information/a calculator for Canadian customs fees, click here. 

Here is a brief video showing how to re-insert the Dormi Dream speakers. Click here

Dormi Headphones are compatible with all devices with Bluetooth 5.0 capability. For example, Dormi Headphones are compatible with Alexa devices, Apple and Android smartphones, Bluetooth enabled laptops, and Bluetooth enabled tablets. Dormi Headphones are NOT compatible with Nokia phones.

VAT and customs duties are a normal part of shopping internationally, however, sometimes border patrol can incorrectly calculate import fees. 

Click here to learn more about VAT and customs duties. 

VAT is owed on any imported item valued more than £15.

Customs Duty is not owed on anything sent from outside the EU having a total value (including shipping) under £135.

If you believe you were charged an incorrect amount, please fill out this brief form and mail it to:

Border Force

Coventry International Hub

 Siskin Parkway West

COVENTRY, CV3 4HX

In this case, "Package transferred to post office" means your package has been transferred to USPS.

This happens when a package shipped via UPS is then transferred to USPS before it reaches its final destination. USPS is a faster and more reliable postal service for shipping small packages, and UPS will often send their small packages to USPS for final delivery. This does not mean you need to go to your local post office to pick it up. The package is still on its way to you. 

There is a small slit in the fabric through which the charging port can be accessed. A micro USB cord is included with every purchase (except replacement speakers).

The maximum volume is 112 decibels, and the minimum volume is around 20 decibels.

When placing or receiving a call, as long as your Dormi Headphones are connected via bluetooth, you will be able to select which microphone you’d like to use on the call (speaker, internal mic, or Bluetooth Headband which is our headphones).

Yes! All Dormi headphones are Alexa compatible and can be controlled via commands given to your Alexa device.