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Help Center

Help Center

Help Center

Frequently Asked Questions

Where can you ship?

How long does shipping usually take?

What if my package is lost or stolen?

What if my package is forwarded or damaged?

Do you accept returns?

Can I sleep in my Dormi headphones?

Can I wash my Dormi headphones?

How do I pair my headphones with my device?

What if my package is returned to sender?

I don't live in the US. What about customs fees?

How do I remove the speakers from my Dormi Headphones?

How to Re-Insert the Dormi Dream Speakers

What devices are Dormi Headphones compatible with?

I live in the UK and was charged a fee. What do I do?

Why does my tracking say "Package transferred to post office"?

How do you charge the headphones?

How loud/quiet do the speakers get?

How do I use the microphone on my Dormi Headphones?

Are Dormi Headphones Alexa Compatible?

What is the difference between the Dream and Original headphones?

How do I turn off the blue light on the headphones?

Where do I send my return?