We have partnered with ShipHero which uses USPS First Class shipping, UPS or DHL depending on your location. Usually, free shipping takes 2-5 days domestically. A 2-day expedited shipping option is available but excludes weekends and includes one day for order processing. International shipments take 8-20 business days depending on location. We ship orders Monday through Friday. Orders placed over the weekend will ship on the following business day.

At Dormi, customer satisfaction is our highest priority. If a package is damaged in transit, we will re-ship the headphones at no cost to you. For such issues as: package left out in the rain or severe weather, package sent to incorrect address due to incorrect address submitted at checkout, or forwarded packages, Dormi Headphones LLC cannot be held liable. In these instances, it is best to contact your local post office or file a claim with USPS here.

Yes! We do accept returns/refunds within 30 days of product receipt. If you are experiencing an issue with your Dormi Headphones, please contact us directly at support@dormiphones.com and we will do our absolute best to make things right! Our friendly support staff will either resolve your issue or initiate the return for you hassle-free. For more information about returns, please visit our Return Policy page. 

Absolutely! Dormi Original Headphones were designed to be used for sleep, sport, travel, and more. Dormi Dream Headphones were designed with thinner, softer speakers specifically for use during sleep. For side sleepers, we typically recommend Dormi Dream headphones for premium comfort.

Your Dormi Headphones headband is washable after removing the speakers through the opening in the back of the headband. The speakers and electrical components are NOT washable. Please do not forget to remove the speakers before washing the headband. The headband can be hand-washed or machine washed on a gentle cycle. Always lay your Dormi headband flat to dry. Putting it in the dryer can cause unwanted shrinkage. Make sure the headband is fully dry before re-inserting speakers. 

Each set of Dormi Headphones includes an instruction manual that explains how to pair the headphones with your device, adjust volume, change track, and more. To pair the headphones with your device, take the following steps:

1. Fully charge your Dormi Headphones and disconnect from charger.

2. When your headphones are ready to pair, they will flash red/blue quickly. 

3. Open the "Bluetooth" options on your device and wait for it to locate the headband. 

4. Select the option called "Bluetooth Headband" on your device. 

5. When the headband is successfully paired, the light will change to a slowly flashing blue. 

Enjoy your new Dormi Headphones! 

** if you are still encountering issues with pairing your headphones, contact our support staff at support@dormiphones.com or via live chat on our website for assistance. 

Sometimes, a package is returned to sender due to an incorrect address entered at checkout. In this instance, we will charge you the reshipment fee of $15 to re-ship to your updated address as per our "returned to sender" policy. If your package is returned to us, please e-mail us at support@dormiphones.com so we can further assist you! 

Because customs fees vary based on order value and the tax laws of the import country, we are not able to determine beforehand what import duties will be charged on your order. Customs fees are charged by your local government and  you (the importer) will ultimately be responsible for paying any duty on an import. 

For more information about UK customs fees, click here. 

For more information/a calculator for Canadian customs fees, click here. 

For more information about customs fees in Australia, click here. 

For more information about customs fees / import duties for countries not listed above, please see your local government website for information regarding what fees are due upon importing goods from the United States. 

Here is a brief video showing how to re-insert the Dormi Dream speakers. Click here

Dormi Headphones are compatible with all devices with Bluetooth 5.0 capability. For example, Dormi Headphones are compatible with Alexa devices, Apple and Android smartphones, Bluetooth enabled laptops, and Bluetooth enabled tablets. Dormi Headphones are NOT compatible with Nokia phones.

VAT and customs duties are a normal part of shopping internationally, however, sometimes border patrol can incorrectly calculate import fees. 

Click here to learn more about VAT and customs duties. 

VAT is owed on any imported item valued more than £15.

Customs Duty is not owed on anything sent from outside the EU having a total value (including shipping) under £135.

If you believe you were charged an incorrect amount, please fill out this brief form and mail it to:

Border Force

Coventry International Hub

 Siskin Parkway West

COVENTRY, CV3 4HX

In this case, "Package transferred to post office" means your package has been transferred to USPS.

This happens when a package shipped via UPS is then transferred to USPS before it reaches its final destination. USPS is a faster and more reliable postal service for shipping small packages, and UPS will often send their small packages to USPS for final delivery. This does not mean you need to go to your local post office to pick it up. The package is still on its way to you. 

There is a small slit in the fabric through which the charging port can be accessed. A USB charging cable is included with every purchase (except replacement speakers).

The maximum volume is 112 decibels, and the minimum volume is around 20 decibels.

When placing or receiving a call, as long as your Dormi Headphones are connected via bluetooth, you will be able to select which microphone you’d like to use on the call (speaker, internal mic, or Bluetooth Headband which is our headphones).

Yes! All Dormi headphones are Alexa compatible and can be controlled via commands given to your Alexa device. 

When the headphones are in pairing mode, they will flash alternating blue/red while they search for your device. Once the headphones are fully paired, there are NO annoying blinking blue lights to disturb you or your partner while you sleep. 

We're sorry to hear that you'd like to return your headphones! If you'd like to do a return, you must email us first at support@dormiphones.com so we can initiate the return process for you. Please contact us at support@dormiphones.com to begin the return process. Then, send your headphones and all additional components to:

Remix Logisticsc/o Dormi Headphones

6010 N. Bailey Avenue

Suite 5

Amherst, NY 14226

United States

***Please do not return the package to sender, as this will result in a $15 return to sender fee being deducted from the return. 

We're sorry to hear that your package is delayed and shipping is taking too long! Our standard (FREE) shipping times are 3-7 business days for the United States and 12-18 business days internationally. These estimates may be longer or shorter based on processing times, customs clearance delays, national holidays, or severe weather. 

We apologize for any inconvenience, but in-transit orders cannot be canceled. If your tracking has gone more than 20 days (USA) or 30 days (international) without any update, please contact us at support@dormiphones.com. 

Why, yes we do! We've recently launched our Dormi Rewards program to reward loyal customers like you for your purchases and referrals. There are many ways to earn points.

Ways to earn:

• Earn 5 points for every $1 spent 

• Follow us on Instagram - get 100 points 

• Like us on Facebook - get 100 points 

• Get 500 points FREE on your birthday

Earn Referrals: If you refer a friend, you each get $5 off your next order.

How to redeem points: For every 100 points, take $1 off your order. 

Questions, comments, suggestions for additional ways to redeem points? Shoot us an email at support@dormiphones.com! 

Great question! Old/broken Dormi Headphones electronic components (speakers and chargers) can be taken to any Apple store for recycling. To find the nearest Apple store to you, please click here. 

Yes! We do our best to be as eco-friendly as possible. Our shipping and packaging boxes are 100% recyclable and the electronic components of our headphones (speakers and chargers) can be recycled at any Apple Store location near you. We use eco-friendly shipping methods and never use overnight shipping unless explicitly requested by a customer. 

We've also recently partnered with Greenspark, and we plant 1 tree and recycle 2 plastic bottles per every order. You can see our impact here. 

In Bluetooth disconnect mode, your Dormi Headphones will automatically shut down after six minutes of inactivity. You can enable or disable Bluetooth disconnect mode by editing the Bluetooth settings on your phone or laptop.

Dormi Headphones' current range is at 15dB - 112dB.

We are available via chat Monday - Friday, 8am - 5pm central time. If you message us during these hours, we will get back to you as soon as possible!