We are sorry to hear that you would like to return your Dormi Headphones. However, we understand that sometimes these things happen. Before initiating the return, please contact us at support@dormiphones.com to see if we can assist you in any way with your concern.
As a small business, customer satisfaction is our #1 priority and we will gladly help with any questions you may have. If you would still like to return your purchase, we will promptly assist you and help begin the return or exchange process!
NOTE: Before doing the following, please e-mail us to discuss the reason for your return and ensure proper next steps are taken.
IMPORTANT: Please do NOT return your order to sender. Our warehouse in Moreno Valley does NOT accept returns. Returning the package to sender will result in the returned to sender fee being charged to the customer by deduction from the total refund amount!Â
Return Process:
1. Print and fill out the Return Form.
2. Include the product as well as all components of the product (headband, speakers, charging cable, instructions manual, black silk bag, etc.)
* all orders of the Dormi Dream headphones must return the silk carrying bag, or a $10 fee will be subtracted from your return.Â
North Riverside, IL 60546
United States
4. Your return will be processed within 7 days of receipt.Â
Questions?
Send us an email at support@dormiphones.com. Please check your junk mail folder if you do not hear back in 1 business day. If the question is regarding an order, please include your order information so we help you as quickly as possible.
Call or text 920-312-7330. If we are unable to answer your call, leave us a detailed message and we’ll get back to you as soon as possible!